FAQs
Got questions?
We’ve got answers.
We’ve compiled a list of frequently asked questions (FAQs) just for you!
Question: Are you insured?
Answer: Yes. We have a $2,000,000 insurance policy.
Question: Do you run a background check on your cleaners?
Answer: Yes. We run a background check on all of our cleaners.
Question: Can I switch from every 4 weeks to every 2 weeks, or vice versa?
Answer: Yes.
Question: Can I cancel anytime?
Answer: Yes…but we do require a 48-hour notice for scheduling purposes.
Question: How long will you be here?
Answer: We clean until it’s clean. It typically takes 2-4 hours depending on the size and condition of your home. Either way, no matter how long it takes, we clean until it’s clean!
Question: Will I have the same cleaner for each clean?
Answer: We strive to have the same cleaner clean your home because our customers like it and it’s more efficient. However, sometimes life happens (sick, etc.). Rest assured, their replacement will also maintain our high cleaning standards.
Question: Do I need to be home when you’re cleaning?
Answer: No. We can clean your home while you’re at work or on vacation.
Question: What’s included?
Answer: We do everything on our 116 Point Sparkling Home Checklist. If you’re looking for a deeper clean, we also offer some great add-ons:
- Inside oven cleaning: $50
- Inside oven cleaning: $50
- Inside refrigerator: $50
- Hand wash baseboards: $50
- Hand wash interior doors: $50
- Hand wash interior cabinets: $50
- Interior window washing: $5 per window
Question: How many cleaners do you send?
Answer: The number of cleaners we send depends on the size and condition of your home. Sometimes it’s just one cleaner, and other times we send a team. Either way, we make sure everything sparkles—because no matter how many cleaners we send, we clean until it’s clean!
Question: Do you bring cleaning supplies?
Answer: We provide all the cleaning supplies, except for a toilet brush. Please have one accessible so our cleaners can easily find it. If there are any of your cleaning products you’d prefer us to use, just let us know!
Question: How can I tip my cleaner?
Answer: Tipping is optional and always appreciated. If you would like to tip your cleaner, cash or Venmo work great. You can also let us know in advance to add their tip to your invoice and we’ll add it to their pay.
Question: Do you sell gift certificates?
Answer: Yes, we do! We offer 3-hour and 4-hour gift certificates for $150 and $200 respectively.
