We’ve got answers.
We’ve compiled a list of frequently asked questions (FAQs) just for you!
Question: Are you insured?
Answer: Yes. We have a $2,000,000 insurance policy.
Question: Do you run a background check on your cleaners?
Answer: Yes. We run a background check on all of our cleaners.
Question: Can I switch from every 4 weeks to every 2 weeks, or vice versa?
Question: Can I cancel anytime?
Answer: Yes…but we do require a 24-hour notice for scheduling purposes.
Question: How long will you be here?
Answer: We clean until it’s clean. It typically takes 2-4 hours depending on the size and condition of your home.
Question: Will I have the same cleaner for each clean?
Answer: We strive to have the same cleaner clean your home because our customers like it and it’s more efficient. However, sometimes life happens (sick, etc.). Rest assured, their replacement will also maintain our high cleaning standards.
Question: Do I need to be home when you’re cleaning?
Answer: No. We can clean your home while you’re at work or on vacation.
Question: What’s included?
Answer: We do everything on our 116 Point Sparkling Home Checklist.
Question: Do you bring cleaning supplies?
Answer: Yes. We bring everything we need to make your home sparkle! If you would like us to use a specific product for anything, just let us know and leave it on the counter.
Question: How can I tip my cleaner?
Answer: Tipping is optional and always appreciated. If you would like to tip your cleaner, cash or Venmo work great. You can also let us know in advance to add their tip to your invoice and we’ll add it to their pay.